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Helpdesk Support in Denver

Location:Denver, CO, United States (From home)

Education level: College/University
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
Team player
Flexible
Good communicator
Logical
Curious

Skills:
I have always been my users/clients advocate. I absolutely enjoy helping people feel accomplished and empowered when using computers and learning a new software application. That being said, i have mainly worked in the Helpdesk/Support Systems realm because of my passion to help. So, a bit about myself:

Full Name: Militza Vazquez

Primary Skills:
Incoming/Outgoing calls to clients
Ticket management ( i have a backlog)
Create tickets
Escalate tickets
Work tickets
Close within SLA
AD (Active Directory) new/modify/terminations/password resets
Add/move Printers
Update drivers on computers/devices and peripherals
Support Users with Office products: Office 365, Outlook, Word
Install of Adobe/Nitro & BlueBeam
Troubleshoot application errors in Macs and PC's
Add users in CUCM (learning)
Mimecast/Proofpoint - email management
Virus/Malware and phishing - scanning & education
User education
Password resets


Trainings:
ITIL Training on 2016 (not certified)
CUCM currently being trained - 2019
A+, Network, Security Training 2011

Languages: N/A

 

My working habits:

Militza is a precise, accurate and meticulous individual. She constantly seeks perfection and is very interested in details. She is normally quiet and discreet, and will have no problem working once she receives precise instructions about what she has to do. Militza is careful and although she has some attention to detail, she also requires tasks that are varied, to avoid getting bored and to achieve maximum efficiency. She likes to think about things. Militza uses her logical and analytical skills to respond to complex and difficult problems. Militza is systematic, methodical and disciplined. In her approach to work she tends to adhere very closely to policies, guidelines and rules. She tends to observe protocol. She works more effectively and comfortably in structured, clear and unequivocal situations. Militza can work well on her own to solve problems and plan activities. She can be efficient in team work, in small groups and in one-on-one relationships. Militza will attempt to satisfy the needs of others. In general, she will respect the ideas, opinions and behaviors of others, especially those she trusts. She will feel motivated with specialized tasks, either as a team member or on her own. Her authority must be based mainly on her skills and her functions can include varied types of tasks. Her general approach is cautious and conservative. She prefers having a good amount of data before committing to a course of action or making a decision.


 
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