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image description elai gabriel

Customer Service professional in Manila

Location:Manila, Philippines (From home)

Education level: College/University
Education field:
Years of experience: more than 5
Rate: 3 USD
Attributes that best describes:
Team player
Independent worker
Strong analytical skills

I'm a Customer Service professional.

I posses a combination of 12 years experience as a virtual assistant and in the call center industry.

I enjoy the variety of work the job brings each day.

I am a quick study and welcome challenges. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I possess excellent communication skills both written and verbal.

Employment History:

Virtual Assistant (chat and email support) - Part time
(Amazon third party seller)
Dec 2016 - Present

-Handle customer concerns and inquiries.
-Facilitate amazon deals/promo(Lightning Deals).
-Provide technical Support.
-Internet research

Telephone Banker
JP Morgan Chase & Company
Nov .2013 - June.2016

-Handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person.
-Provide technical assistance to clients with issues concerning mobile application installations and online banking I.e login and password resets, security codes, online money transfer and wire transfer codes.

Billing Adviser / Team Leader OIC
Wipro BPO Philippines Inc.
British Telecom FDDC Team (Fail Direct Debit Collections and CS Team)
January.2011 - Nov.2013
-Handled 15 representatives - conduct weekly huddles with topics assigned by Senior Team Lead I.e process updates and team productivity.
-Take outbound and inbound escalations.
-Reinstate clients service and Direct Debit Facility.
-Conduct QA call monitoring.

Billing Adviser
Wipro BPO Philippines Inc.
HARP (British Telecom UK Collections and Cs Team)
Jan.2009 - Jan.2011
-Respond to client’s inquiries.
-Notify clients of delinquent accounts via telephone.
-Negotiate credit extension to clients when necessary.
-Generate payments from debtors/clients.
-Deliver duplicate invoices.
-Reinstate services for clients.

Market Researcher
Western Wats Philippines
April.2007 - Dec 22, 2008
-Conduct Phone Interviews to households in the UK and Ireland.
-Conduct phone interviews to Business Professionals in the US.
Recruit Business Professionals in the United States through phone in joining to online polling.

Western Wats Philippines
April.2006 -April.2007
-Conduct phone interviews to house holds in the US i.e public opinion, political and customer satisfaction survey.

Languages: English


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