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image description Allan

Application Support Analyst in Manila

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Engineering
Years of experience: more than 5
Rate: 18
Attributes that best describes:
Team player
Strong analytical skills

My technical skills combined with my extensive experience in customer services pertinent to Service Desk/Technical support activities and Application Support complement perfectly with your job description for Customer Support, IT support, Data Entry and evaluator. During my Eleven plus years’ combined experience as a Service Desk/Technical support/Application Support in BPO, I developed and enhanced my customer service and computer troubleshooting skills and would like to contribute this knowledge to benefit your company.

Working in a highly dynamic work environment has given me the expertise required to handle difficult customers with professionalism. I was responsible for providing Tier one/ Tier two technical support to customers by responding to tickets, calls, emails and chat generated in response to technical problems pertaining to their hardware, software, peripherals email addresses etc.

In addition to all the above, I have vast amount of patience, superb listening skills, and a professional telephone manner that allows me to communicate clearly, concisely and precisely. I can comfortably work as part of a team, multi-tasking, prioritizing, coordinating several activities at once and in my eight years’ career in call centers (BPO) I always have excellent attendance and dependability.

If you are seeking an IT professional who has excellent people and problem-solving skills and can easily provide optimum support to your projects, then please consider what I have to offer. I believe it would be mutually beneficial for us to discuss the goals of your company and how my technical abilities can help you achieve those goals.

Languages: N/A


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