ONSITE Bilingual Customer Service Representative

Tarif ND

Pays Montreal, QC Canada (Au bureau)

Type de projet Administration, Ventes & Marketing Service à la clientèle, Ventes et génération de leads

Durée contract ongoing

Éducation requise Diplôme universitaire non-achevé

Années d'expérience 2 - 5 ans

Type of employment N/A

Spécialisation Autre

Langues nécessaires N/A

Workhoppers Home Montreal QC

Description

Customer Service Representative is responsible
for handling all customer concerns. Some of these responsibilities
includes interacting with customers over the phone and/or via email.
Our Customer Service Representatives are required to maintain a high
level of professionalism and knowledge, as they are our first contact
with customers. Each interaction is a great opportunity for
Customer Service Representative to add value to the organization our
people are our strength. We are currently seeking On Site
Customer Service Representatives for day and evening shifts to provide
great service to our customers. If you enjoy helping others and making
a difference, we want to talk with you! **. Night shift differential applied ***Onsite
Position *** Not Remote Position *** Duties/Responsibilities: * Provide customer
support to consumer cardholders. Confidently answer contacts, through multiple.
channels (i.e. Phone, Email), from customers regarding products and services. * Follow
defined Standard Operating Procedures (SOPs) that support operational performance. *
Share shift summaries and any required reporting with respective
Supervisors and Managers. * Utilize a comprehensive approach during
our customers call inquiries to reach a complete and accurate
resolution preventing customer re-contracts. * Must maintain a high
level of confidentiality and discretion due to the data sensitivity
nature of the work. * Responsible for following information security
tasks as part of the work scope. * Works closely with relevant groups
and timely reports and alerts concerned units for effective response
regarding customer transaction inquiries. * Stays abreast with
regulations and industry best practices. * Work on project assigned by
management. Required Education/Skills/Abilities: * High School Diploma
or equivalent * Must be Bi-lingual (English-french, ) or Tri-lingual
(English, French, Portuguese), (English, French, Spanish) * Relevant
CSR experience preferably with a background in call center operations.
* Excellent verbal skills and professional * Familiar with basic
computer operations. * Ability to manage time effectively and to meet
attendance procedures to include a minimum of 40 hours weekly with
shifts that include various days and hours. * An excellent written and
verbal communicator with the ability to build and maintain strong
working relationships. Compensation including night differential: *
Physical Requirements: Prolonged periods of sitting at a desk and
working on a computer.