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Job Description

Biingual Support/helpdesk technician (remote)

Tarif $30 par heure CAD 30 / HOUR
Pays Montreal, QC Canada (De la maison)
Type de projet Technologie Technicien d`informatique
Durée 2 months
Éducation requise Diplôme universitaire non-achevé
Années d'expérience 2 - 5 ans
Type of employment Freelance, Temps partiel, IntérimCONTRACTOR, PART_TIME, TEMPORARY
Spécialisation Informatique
Langues nécessaires Français, Anglais
Workhoppers Montreal QCTELECOMMUTE
We are a company specialized in managed IT services and support for businesses. Through our innovative application and our teams, we enable our clients to manage their information systems simply and with a smile.

In the midst of development, we are looking to recruit new profiles who share the same values as us: Customer satisfaction, good humor, and savoir-être!

The technician is responsible for the quick and efficient resolution of users' issues regarding IT operations. To this end, they manage the ticket tracking system, perform diagnostics of questions/problems, guide users to problem resolution, communicate technical solutions in a friendly language, and provide user training if necessary. The technician will also be in charge of project management (hardware/software deployment, infrastructure optimization) on behalf of clients.

The Position:

As part of our technical team, your main missions will be:

Receiving and processing support tickets (Tickets / Emails / Phone)
Diagnosing infrastructure failures and providing assistance to clients
Installation and support
Project management
Interventions at client sites (diagnosis, problem resolution, deployment, installation)
IT infrastructure audits
Proposing improvements for clients' IT parks
Developing and updating documentation of executed work, user guides, and incident reports
Providing basic advice and training to users.
Advising clients

Technical Skills:

Knowledge of Teamviewer or other remote control software
Experience with RMM software (Ninja, Atera)
Perfect mastery of Windows 10 and MacOS, iOS, Android
Knowledge of Office 365 suite
Knowledge of Google Workspace
Good knowledge and best practices of computer networks (switching, routing, LAN, DNS, DHCP, VLAN, PLC), Wifi, and security (VPN, firewalls, antivirus)
Experience with Synology NAS
Knowledge of Microsoft AD (an asset)
Experience and interest in scripting, deployment, and automation (Powershell) (an asset)
Experience with management, configuration, and automation tools (imaging, remote deployment, profile management, etc.) (an asset)

Your Profile:

Perfect mastery of the French language, both spoken and written
Excellent customer service skills, both remotely and in person (empathy, courtesy, listening, professionalism)
Organizational skills and priority management
Excellent analytical abilities
Autonomy and proactivity
Strong personal discipline, extreme attention to detail
High learning ability and quick mastery of new concepts
Flexibility and availability. Ability to react quickly to unforeseen events
2 to 3 years of experience in a similar position or Helpdesk
Experience in implementing IT service management best practices solutions (ITIL certification an asset)
Knowledge of written and spoken English (an asset)
Holder of a B driving license


Remote work
Salary according to profile
Health insurance

Recruitment Process:

Phone / Video interview
Tests: Dictation, logic test, ticket simulation
Physical / Video interview

We thank all applicants for their interest, but will only communicate with those selected for an interview. We are an equal opportunity employer; the masculine is used in this job description solely to simplify the text.
Horaire spécifique:
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-3 juillet 2024


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