SALES CUSTOMER SERVICE MANAGEMENT à St Catherines
Pays:St Catherines, ON, Canada (De la maison)Niveau d'éducation: Diplôme universitaire
Champs d'éducation: Affaires
Années d'expérience: Plus de 5 ans
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34 years experience in the Hospitality industry as Entrepreneur, Owner/Operator, Management, Sales, Marketing, Merchandiser, PR, Hairstylist and Makeup-artist , Trainer. Fostered making quick decisions under high stress conditions, maintaining composure while prioritizing and orchestrating the many job functions.Designed systems for increasing sales by decreasing staff turn over, which increased patronage Earned a reputation as a valuable and cooperative co-worker, by being fair, honest and willing to help others. Developed an effective approach for advising customers on food and wine, through Consistently providing quick, well-timed, and professional service. Prepared corporate gift orders, special function permits, and wine tasting events. Supervision for two hundred to five hundred employees from wait staff, bus boys, bartenders, cashiers, room service, cafe staff and hosts, assisting with training staff with company policies and Operations. Co-ordinate reservations twelve hundred to five thousand guests, weddings, birthdays, bus tours, and special events. General daily administrative computer inputting and attending weekly sales meetings and estimate bi-monthly sales Food quality control, inventory control, budget control, liquor control, catering, inventory Control, purchasing and merchandising, and general opening and closing procedures Designed and developed an international cafe in a franchise format Developed marketing plan increasing business fifty percent developed and implemented "Proper Coffee making procedure" program for staff which chain adopted as world wide company policy.
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