CUSTOMER SERVICE SPECIALIST

Rate TBD

Location Houston, TX United States

Type of project

Duration

Education required N/A

Years of experience N/A

Type of employment N/A

Area of Specialization N/A

Languages required N/A

Workhoppers Home Houston TXTELECOMMUTE

Description

Customer Service Responsibilities list:

* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts
through open and interactive communication
* Provide accurate, valid and complete information by using the right
methods/tools
* Meet personal/customer service team sales targets and call handling
quotas
* Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts
and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

Requirements and skills

  Proven customer support experience or experience as a Client
Service Representative

* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different
types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school diploma